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Customer Service

Natalie Marie Jewellery is a modern jewellery brand that combines traditional craftsmanship with our own signature style.

Born out of a deep passion for the craft, Natalie Marie Jewellery is centred around the design and creation of modern heirlooms made with the highest quality materials in the most sustainable way possible. We are a family run business and our close-knit team are an extension of our family. We believe in creating a nurturing yet progressive environment, giving our team a place to thrive and develop.

We feel fortunate that our showroom, studio and head office are located just a short stroll away from Avalon Beach, Sydney’s Northern Beaches. As our company grows, we’re always interested to hear from others that share the same ethos, passion and values. At NMJ we create consciously – working to protect people and planet, we are committed to providing Equal Employment Opportunities for all.

We are seeking a passionate and experienced Customer Service Assistant to join our team full time. Here at NMJ we are all about the personal touch, from each piece being handmade in our studio, to having someone on the other end of the phone, email or enquiry to chat to.

The successful applicant will have strong communication skills, great time management, a high level of attention to detail, a passion for jewellery and will be nurturing and attentive with a personal demeanour. The right person will work brilliantly as part of a team, as well as autonomously, and bring some amazing customer service skills to the role.

You will be responsible for our studio email address, managing enquiries and delegating requests to the appropriate teams. On a day to day basis, you will be across our customer service on multiple platforms, such as social channels, email and phone, guiding our clients through their individual NMJ journey, whether it be quick question or the first email to discuss an engagement ring. Reporting to our Head of Customer Service, you will work closely alongside all departments to ensure that communication flows smoothly and in a timely manner. We take great pride in welcoming our clients into the NMJ family, and assisting them to the best of our ability at all times.

If you feel this is the perfect career move for you, we look forward to hearing from you, please make sure to include a cover letter in your application.

We would love to get back to every candidate however due to the number of applications we will receive we are only able to get back to those who are successful for interview. Thank you for your understanding.

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Natalie Marie Jewellery Avalon showroom
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