Customer Service Assistant


We are seeking a passionate and experienced Customer Service Assistant to join our team full time. Here at NMJ we are all about the personal touch, from each piece being handmade in our studio, to having someone on the other end of the phone, email or enquiry to chat to.

The successful applicant will have strong communication skills, great time management, a high level of attention to detail, a passion for jewellery and will be nurturing and attentive with a personal demeanour. The right person will work brilliantly as part of a team, as well as autonomously, and bring some amazing customer service skills to the role.

You will be responsible for our studio email address, managing enquiries and delegating requests to the appropriate teams. On a day to day basis, you will be across our customer service on multiple platforms, such as social channels, email and phone, guiding our clients through their individual NMJ journey, whether it be quick question or the first email to discuss an engagement ring. Reporting to our Head of Customer Service, you will work closely alongside all departments to ensure that communication flows smoothly and in a timely manner. We take great pride in welcoming our clients into the NMJ family, and assisting them to the best of our ability at all times.

If you feel this is the perfect career move for you, we look forward to hearing from you, please make sure to include a cover letter in your application.

Apply now