In caring for your jewellery, it’s important to understand the vulnerabilities of precious metals and stones, and apply these to your lifestyle. To carefully maintain your precious piece, we recommend avoiding exposure to any impact, pressure or extreme temperatures. Metal, natural gemstones and even diamonds can crack or chip upon impact with the wrong object. Chemicals and some household substances can weaken metal or damage natural gemstones, even if not immediately apparent.
The most important factor in caring for your fine jewellery, is understanding appropriate wear. As much as we want you to love and enjoy wearing your jewellery, its important to remove your jewellery when:
- Showering or bathing
- Applying cosmetic products or perfumes
- Exercising, especially at the gym. Fine jewellery can be easily damaged by contact with weights or gym machinery, as well as by heat and pressure such as during yoga practise. Keep it safe and take it off.
- Cooking, washing up, cleaning
- Doing any hands on work, where your jewellery is exposed to chemicals or force.
Depending on your professional life, you will need to carefully assess whether your piece should be worn during working hours. If in doubt about whether you should wear your piece in a specific situation, be safe and take it off. Adhering to these guidelines will assist in maximising the longevity of your piece.
Pieces with stones require extra care, specifically those with precious stones. We recommend having stones checked every 4-6 months by a professional (based on regular wear), to ensure they are not loose. You can check this at home also, by gently tapping the surface of the stone and watching for any movement, or listening for any clicking (this should be avoided for soft stones such as opal or moonstone). If you have knocked your piece, or if you suspect a stone is loose, refrain from wearing the piece until it can be checked professionally.
Special care stones
Special care stones include but are not limited to opals, moonstone and emeralds. These stones are soft and fragile, and therefore require special care and wear. Opals should be stored in a soft cotton cloth, and should not be exposed to hot water or rapid changes in termperature.
Diamonds are among the hardest material on earth, but this does not make them invincible, especially if set in a fine setting. Diamond pieces need meticulous care, and regular checking. Wear according to the above care instructions is imperative. Loose diamonds can damage the metal in settings, so we recommend professional checking of diamond solitaires every 6 months for tightness, which is a service we provide free of charge.
Fine, micro pave bands should be worn with care at all times, to avoid loosening stones. Check your ring regularly for any signs of loose stones.
Avoid wearing earrings in the above scenarios. If you feel your earring backs are loose, contact us for replacement backs. Do not wear your earrings if they feel loose.
Avoid wearing necklaces in the above scenarios. When unworn, take care not to tangle fine chains. If a clasp appears as though it is becoming loose, do not wear the necklace, but return to us for checking.
Polish your jewellery with a soft cotton cloth. Stone pieces (excluding special care stones) can be cleaned using warm soapy water and a soft toothbrush. Cleaning is a good time to check over your piece and check the tightness of stones. We offer complimentary cleaning of custom engagement pieces every 12 months. This is encouraged and is especially important for white gold pieces, which require re plating every 12-18 months. Avoid ultrasonic cleaners for micro pave pieces, or special care stones.
Insurance is vital for precious pieces, especially where the value exceeds $5000. Ensure you are covered for loss, accidental damage or theft. Independent valuation can be organised on completion of your piece prior to delivery on request. We recommend keeping an up to date inventory of your jewellery collection including images and valuations, in the unfortunate case that something does go missing. Always store your jewellery carefully, in a fabric or leather lined box. Never leave in an unattended car.
In selecting a fine piece of jewellery for your engagement or wedding ring, you must be aware of the additional care and maintenance guidelines to ensure the longevity of your piece. Pieces are only guaranteed in the case where jewellery has been cared for in line with the provided care instructions. Fine pieces require additional care over the course of time. If you have any questions or concerns about your piece throughout its lifetime, please contact us and we will assist you in any way possible.
Natalie Marie covers the cost of reasonable repairs under normal wear for the first six months after purchase. If a piece shows signs of improper care, or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair. Customers are responsible for return shipping costs.
After 6 months, we will repair pieces at cost.
We offer stone tightening (in an undamaged ring) at no charge.
Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers.
Resizing is at cost and is quoted on a case by case basis.
If your piece needs service or repair, you can return it to us at the below address:
PO Box 841. Avalon NSW, 2107 Australia
Please contact us prior to returning your piece, and ensure that all of your details, including your order number and return address are included. If you are returning a piece for resize, please ensure the new size is included and has been accurately measured. We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery. Please ensure the piece is adequately packed and padded, we will not accept any liability if the piece is damaged in transit due to poor packaging. We will let you know once we have received your piece, to give you an indication of any cost involved, and expected timeframe.
For queries regarding repairs and resizes, please contact firstname.lastname@example.org.