Production and Delivery
Please note all natalie marie pieces are handmade to order. Please allow for production. Please note, production times are approximate and are subject to change or delay. If you need your piece by a particular date, please make us aware prior to ordering. Please note, shipping timeframes do not include production time.
Domestic
Domestic parcels are sent via Australia Post eParcel which arrives within 1-3 business days. You will be notified of your parcels progress via Australia Post tracking once it’s lodged.
Postage and handling is $15.
International
*Please note, the customer is responsible for any customs or import charges that may be implied by the recipient country or state, this varies depending on location and the final value of the package.
Standard
International packages for purchases under $1000 are sent via Australia post pack and track (Canada excluded). This can take between 3-20 business days depending on location and any customs delays. If you require your piece by a particular date, or if your order is required urgently, we do not recommend this service. Packages can be tracked via Australia post once lodged, and then by your local postal service once landed in the recipient country.
Regular international postage is $25.
Express
International packages for purchases over $1000, but less than $2000 or pieces that are urgently required, are sent via DHL. Packages are fully trackable via the DHL website. Transit takes between 3-7 days depending on location and any customs delays.
Express international postage is $50-75 dependent on location.
Priority
International packages for purchases over $3000, or pieces that are very urgently required, are sent via fedex. Packages are fully trackable via the fedex website. Transit takes between 2-5 days depending on location and any customs delays.
Priority international shipping is $150
Vintage pieces are not covered by a Natalie Marie Jewellery warranty. While we take care to restore these pieces and ensure they are appropriate for wear, these pieces are extremely old, and have been worn for many years. There may be faults or weaknesses that are not necessarily apparent during our quality checking and restoration process, therefore no responsibility will be taken by Natalie Marie for any future issues with the piece. Should any issues arise with vintage pieces, Natalie Marie will assist with repair or further restoration, at a discretionary cost.
Insurance is vital for vintage pieces to protect your purchase moving forward. We can assist with arranging this for you at the time of purchase.
When wearing a vintage piece which can be up to a century old, a great deal of care during wearing is required to ensure the future longevity of the piece. We recommend annual servicing to check over the piece and ensure the continued durability of the materials.
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