Info
We ship Australia-wide and worldwide. Please note that shipping time does not include production time.
CHRISTMAS DELIVERY CUT-OFFS
With Christmas and gifting season just around the corner, these are the dates to mark in your calendars to ensure your pieces will be ready in time for the Christmas holidays. Please note that these dates are applicable to both Australian and international orders.
November 10, 2023 - NMJ Precious | Engagement, ceremonial and personalised collections.
For our engagement, ceremonial and personalised collections, we require final orders to be placed by November 10th, in order to have these ready for you prior to Christmas. Essentially, these are any orders featuring stones, engraving or other personalised details. Any orders placed after this date are not guaranteed to be completed by the end of this year.
November 28, 2023 - NMJ Essentials | Everyday heirlooms.
For our everyday heirlooms that don't feature a stone setting, birthstones or engravings, we ask that final orders are placed by November 28. This ensures your pieces will be ready for shipping or collection in time for the Christmas holidays.
READY TO SHIP / ONE OF A KIND
All ready to ship orders will be posted the next business day, unless a custom resize has been requested.
During promotional offers and busy periods, our dispatch turnaround times are extended to 3-5 business days from purchase.
AUSTRALIA-WIDE SHIPPING OPTIONS
Australian domestic orders are sent Express Post via Australia Post or Priority Post via DHL. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au or www.dhl.com.au.
Express Australia Post eParcel | Flat-Rate $20 | 1 - 5 business days
Express Secure DHL Shipping | Flat-Rate $50 | 1 - 3 business days
We offer complimentary worldwide shipping on our One of a Kind collections, and complimentary express secure DHL shipping on all Australian orders over $1,000 AUD.
Delivery can vary between 1 - 5 business days depending on the location's proximity to a metro area. Please note that if you are not located within a DHL catchment area the shipment will be passed onto a third party delivery courier. DHL is still fully liable for the package and the package is still fully insured.
LOCAL PICKUP
Local pick up at our Avalon, NSW showroom is available only to customers within NSW.
INTERNATIONAL SHIPPING OPTIONS
Natalie Marie Jewellery ships worldwide. International shipping is sent with your choice of either Express Secure Australia Post International Shipping or Priority Secure DHL International Shipping. These packages are registered and trackable, you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.auor www.dhl.com.au.
Express Secure Australia Post International Shipping | $80AUD - $100AUD | 10 - 20 business days
Priority Secure DHL International Shipping | $100AUD - $120AUD | 5 - 15 business days
DUTIES & TAXES
Occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
OUR PRODUCTION TURNAROUND TIME
The majority of Natalie Marie Jewellery pieces are hand made to order.
This means that each piece is unique and made especially for you. Please consult the estimate provided on each individual product listing for specific production turnaround times relevant to each piece. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment. Every effort will be made to have your piece to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay.