Frequently Asked Questions

Some of the most commonly asked questions about our bespoke process.

1. What is the process of ordering a commissioned piece?

For local clients, the process can begin either with a design meeting or call between you and Natalie, or simply a series of emails outlining what it is you are looking for, expectations and guidelines. Natalie often works with interstate or international clients through this process via email and or Skype consultations. The purpose of this is to get a clear idea of your expectations, preferences and design ideas. This part of the process can take some time until the final design is decided upon. Natalie sources each stone for each custom piece, so once the design is in progress, Natalie will source an appropriate stone for your piece. At this stage, with a clear idea of the design at hand, we will compile a detailed quote for the piece along with some terms of commission to sign. Once the quote is signed and finalised, a 50% deposit is required before production of the piece commences. The balance for the piece is due upon completion, prior to delivery. 

2. How long does the process generally take?

The production time frame varies depending on the complexity of the design, sourcing of stones and materials as well as other factors. Commissioned projects can take anywhere between 6-16 weeks to complete. This will vary depending on the time of year, waiting list, design and stone requirements. We will always aim to work towards a specific date, but due to the handmade nature of these pieces, completion days are never guaranteed to a specific date. We recommend not making any proposal plans until you have the ring finished, in your hand.

3. Do you have a store/showroom where I can try on the rings?

Our showroom houses a small selection of our bestselling online pieces, as well as a handful of bespoke examples. Please note that seeing as our bespoke work is handmade to order, we don't always have examples of every style in the showroom to try on. If you would like to look at a particular piece, email us to request an appointment, and we can advise availability and what we have on hand. 

4. Do you work with diamonds and other stones?

We work with most precious and semi precious stones. We are able to source all cuts and colours of diamonds, precious gemstones such as sapphires, rubies, emeralds, opals etc and a large variety of semi precious gem stones such as morganite, laboradite, speciality quartz etc.

5. Where are your stones sourced from?

We work only with conflict free, GIA certified diamonds. Gemstones are sourced from all over the world, all stones are sourced from ethically sound sources. For specific stone information please contact us. Please also see our Sustainability page for more info.

6. Do you work with stones in existing jewellery?

At present, we are not taking on remodelling work. We can, however, work with some stones that you may loose – please note this will depend on the stone and is assessed on a case by case basis. Please see question 8 below for more information.

7. Do you re-work existing jewellery?

At present, we are not taking on remodelling work

8. Are you happy for me to supply my own diamond or gemstone?

We can work with some stones which you supply or source, provided this stone is sent to us from within Australia. We are unable to accept stones sent from overseas. Suitability of stones is assessed on a piece by piece basis. Diamonds supplied to us will be diamond tested and assessed prior to accepting. We are unable to accept any responsibility of stones which we have not sourced, as we are not aware of their quality or origin. This means that all care but no responsibility will be taken for breakage or damage of the stone while in our care or while being worked with. If you wish to have the stone covered by our insurance for loss only whilst in our care, a verified appraisal will need to be supplied by a registered valuer prior to handover. A disclaimer to the effect of the above is required to be signed prior to handover. A completion contract will be signed on completion to state that our work will be covered under our manufacturing warranty, but that the stone is not covered. 

9. Can I purchase just the setting?

We are unable to make our signature solitaire settings, or any other design, without having the stone on hand. This eliminates stones being sent from overseas (unless personally delivered). These settings are extremely specific in their crafting, and are fitted to the exact angles and nuances of each stone, so we are unable to make a stone based on mm dimensions or carat weight of a stone, as there is still far too much variable. 

10. What materials do you work with?

We work with most precious metals, Gold, White Gold, Rose Gold & Platinum.

11. Do you ship custom pieces interstate and internationally?

For interstate shipping, we use Australia Post or Toll Secure, a secure hand to hand courier service with full insurance (dependant on piece value). Delivery cost depends on location. This secure service requires a business address for delivery.

International insured shipping is via Fedex. Please be aware that you will be liable for all customs/duties charges associated with delivery of your piece. We recommend you research the relevant restrictions and liabilities for your state or country before commencing the process.