SHIPPING & HANDLING
All Archive Sale pieces will be dispatched in 1-3 working days from purchase.
Australian domestic orders are sent Express Post via Australia Post or Priority Post DHL. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au or www.dhl.com.au.
Natalie Marie Jewellery ships worldwide. International standard shipping is sent via Express Australia Post. These packages are registered and trackable, you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. International standard parcels can take anywhere between 3 and 10 working days to arrive.
International Priority Express Shipping is via Fedex or DHL. You will be contacted on dispatch of your order with a tracking number and details of how to track. Express International shipping takes between 2-3 days to USA and 3-5 days to Europe.
DUTIES & TAXES
Occasionally, dependent on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
FAULTS, REPAIRS & SIZING
Due the nature of this sale, Archive sale is final. No returns, exchanges, refunds, repairs, or re-sizing.
Ring sizes are final. Resizing plus/minus one size is possible at an additional cost. Any significant resizing may incur an additional remake fee, which will be quoted on a case-by-case basis. Please be sure to check your ring size before purchasing. Necklace lengths are final as described in each product. Additional costs will incur if you wish to change the length after purchase.
To learn more about the Archive Sale and our strategy report click here.
IMAGERY OF PRODUCT
We take great care to ensure that all imagery of our products is a fair representation of the scale, finish and colour of a piece. Dimensions are supplied on every product listing, however, if you require further imagery, please reach out to our team and we will happily supply this where possible. Please take care to ensure your full understanding of the scale prior to purchasing.
Due the nature of our Archive Sale, limited stock is available and once sold out will not be re-stocked.
Natalie Marie pieces use predominantly natural stones. These vary in shade and colour. Stones shown in online images may not always exactly match the stone in every piece, as each stone is unique. This variation is expected and is not considered a fault.
Please note our standard NMJ warranty will not be valid for Archive Sale purchases. Pieces from Archive Sale have no warranty.
All payments on nataliemariejewellery.com are processed via our secure payment gateway, payments can also be made via PayPal, Afterpay or Zip Pay.
We accept Zip Pay as a payment method for purchases of $5000 AUD and under. Zip Pay allows you to pay for your purchase on either a weekly/fortnightly or monthly basis. To be eligible for Zip Pay, you must be an Australian citizen or permanent resident over 18 years old with a valid debit or credit card. Through this method, you undertake a payment plan with Zip Pay. For more details and full terms and conditions, click here.
Here at NMJ, we accept Afterpay as a payment method for purchases $2,000 AUD and under. Afterpay allows you to pay for your purchase over 4 instalments due every 2 weeks. To be eligible for Afterpay, you must be an Australian or New Zealand resident over 18 years old with a valid debit or credit card. Through this method, you undertake a payment plan with Afterpay. For more details and terms and conditions, click here.
YOUR PERSONAL INFORMATION
Any information provided by you is protected. We fully appreciate and respect the importance of privacy on the internet and will not share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose to unsubscribe in our newsletter emails.