Refund policy

RETURNS POLICY

Goods sold are non-refundable, unless they are faulty or breakage occurs within a 6 month period, In which case the option of exchange, repair or refund is offered. Please note exchanges or returns are not offered if you simply change your mind. Please choose carefully. Custom jewellery is non returnable.

FAULTY ITEMS

Natalie Marie Jewellery is entirely handmade to order and therefore there will always be some variations between pieces. These jewellery items are delicate and should be handled and worn with care. Please see care instructions for more information. Normal wear and tear on jewellery items is not considered a fault.

If you feel a piece of Natalie Marie jewellery is faulty, please contact our team via studio@nataliemariejewellery.com. The piece will be assessed and if considered faulty, we will gladly repair, replace or exchange the faulty piece.

REPAIRS

Repairs are available and are assessed by case. Depending on the case they may incur a fee.

WRONG SIZE

Depending on the design, most of our pieces are able to be resized within a certain range. Even in the case that a resize is impossible, there are options available to accommodate the necessary changes. If you have received your ring and you have ordered the incorrect size, the first thing to do is to establish your correct ring size in Australian standard sizing, either by visiting us or a local jeweller. Once you have this, contact our studio team to organise how best to resize your ring to fit. Straightforward resizes take between 1-2 weeks. Please email studio@nataliemariejewellery.com to enquire.