Written quotes provided by Natalie Marie Jewellery are valid for 30 days from the date of issue unless otherwise specified. 

As the cost of precious metals, gemstones and other materials can change over time, pricing may need to be reviewed once a quote has expired. If this occurs, our team will provide an updated quote before you proceed.

We accept major credit and debit cards, PayPal, Afterpay and Zippay, subject to availability. The payment methods currently available for your order will be displayed at checkout. 

When using a third-party payment provider, its own eligibility requirements, spending limits, repayment arrangements, fees and terms will apply.

Australian orders are sent using Australian Post Express Post or DHL Express, depending on the service selected at checkout and its availability for your location.

Selected international orders are sent using DHL Express. Local collection may also be available from our Avalon and Paddington showrooms where this option is offered at checkout.

The available options, pricing and estimated delivery timeframes for your order will be displayed at checkout. 

We work with a trusted network of suppliers who are committed to sustainable and ethical practices, based both locally and internationally, depending on what we are searching for. The stone sourcing process is often an evolving one and can take some time if we are searching for a rarer cut or colour, but it’s always worth it when we find the perfect stone. We generally source and present several options to the client to review and select from.

If you are experiencing difficulty completing your payment, please contact our Customer Care team. They will be happy to assist and work with you to resolve the issue wherever possible.

Just like our bespoke process, bringing your dream Signature Solitaire to life is a personal process, and depending on your individual budget and preferences, can span from 3 to 6 months. The time from your initial consultation, to finding the perfect stone and finalising details vary from client to client, however once your piece is ready to be handcrafted by our master jeweller, production times are approx. 10-12 weeks. Your bespoke designer will always keep you updated and involved in the process and once you receive your piece, it’s worth the wait.

Yes! As the setting of our Signature Solitaire sits above the band, most wedding bands will sit flush with your piece, as long as the height of the wedding band is not greater than the height of your solitaire. 

Our One of a Kind collection features a variety of uniquely designed jewellery pieces that are available for immediate purchase. These range from engagement and cocktail rings, wedding bands, to earrings and necklaces, and are designed in line with our specialised bespoke process. They feature specifically sourced, unique stones and exceptional design elements that our design/bespoke team combine to create an exclusively individual piece.

Once sold, these pieces are no longer available, as only one of each exists, however, similar pieces can be recreated through our bespoke service here.

Another option, is our Vintage Collection. Twice a year, our founder, Natalie and head designer, Em work with a British antique jewellery specialist and make selects for the NMJ store. At NMJ, we also source a small selection of reproduction antique pieces - this essentially means pieces that are handcrafted using traditional techniques to replicate antique styling. Crafted recently, these pieces are made from new metals but often feature old stones. Most vintage pieces have lived several lifetimes and there’s something so special about something that holds so many stories and memories. View the current collection here. 

You can order our ring sizer here, to be delivered directly to you to measure your size at home. We have also created a helpful video, detailing ways to find not only your ring size, but that of your partners. You can view this video on our IGTV here.

You can always visit our Avalon Showroom, and our team will be more than happy to assist. If you are unable to visit us, being professionally sized by your local jeweller is always a good option where possible - just ensure to be given a size in Australian sizing, as well as an inside diameter measurement of the ring sizer - as these tools can vary between jewellers. Always remember that your hands will be different sizes, so a ring that fits your right-hand ring finger, may not always fit your left hand.

Once your piece has been carefully prepared and dispatched, we will send you a shipping confirmation email containing your tracking information. 

We offer complimentary shipping on One of a Kind and Bespoke pieces, as well as eligible orders valued at $1,000 AUD or more.

Complimentary shipping is subject to destination and service availability. Any applicable charges or exclusions will be clearly displayed at checkout. 

When you receive an NMJ gift card or credit note, you will be provided with a unique code. To redeem it online, simply enter this code in the gift card or discount code field at checkout and select apply. The available value will then be deducted from your order total.

If your order exceeds the available balance, you can pay the remaining amount using one of our accepted payment methods. Any unused balance will remain available on the same code for a future purchase, subject to the applicable expiry date.

Please refer to our Terms & Conditions for more information regarding gift cards.