Goods sold are non-refundable. All items are made to order therefore exchanges or returns are not offered for change of mind.
Natalie Marie covers the cost of reasonable repairs under normal wear for the first six months after purchase. If a piece shows signs of improper care, or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair. Customers are responsible for return shipping costs.
After 6 months, we will repair pieces at cost.
Any necessary repair of bespoke pieces will be assessed on a case by case basis.
We offer stone tightening (in an undamaged ring) at no charge.
Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers.
Resizing is at cost and is quoted on a case by case basis.
If your piece needs service or repair, you can return it to us at the below address:
PO Box 841
Avalon NSW 2107
Please contact us prior to returning your piece, and ensure that all of your details, including your order number and return address are included. If you are returning a piece for resize, please ensure the new size is included and has been accurately measured.
We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded. We will not accept any liability if the piece is damaged in transit due to poor packaging.
We will let you know once we have received your piece, to give you an indication of any cost involved, and expected timeframe.
For queries regarding repairs and resizes, please contact firstname.lastname@example.org.