Terms and Conditions
Our Production Turnaround Time
All Natalie Marie Jewellery pieces are hand made to order. This means that each piece is unique and made especially for you. Please consult the estimate provided on each individual product listing for specific turnaround times relevant to each piece. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment. Every effort will be made to have your piece to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay.
Shipping and Handling
Australian domestic orders are sent Express Post via Australia Post or Priority Post DHL. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au or www.dhl.com.au.
Natalie Marie Jewellery ships worldwide. International standard shipping is sent via Express Australia Post. These packages are registered and trackable, you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. International standard parcels can take anywhere between 3 and 10 working days to arrive.
International Priority Express Shipping is via Fedex or DHL. You will be contacted on dispatch of your order with a tracking number and details of how to track. Express International shipping takes between 2-3 days to USA and 3-5 days to Europe.
Please note that shipping time does not include production time.
Duties and Taxes
Occasionally, dependent on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
Natalie Marie Jewellery is entirely handmade and therefore there will always be some variations between pieces.NMJ pieces are fine and delicate and should be handled and worn with care. Please see our Care Guide for more information on this. Normal wear and tear on jewellery items is not considered a manufacturing fault. If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact our studio team on email@example.com. The piece will be assessed in line with our warranty guidelines.
Imagery of Product
We take great care to ensure that all imagery of our products is a fair representation of the scale, finish and colour of a piece. Dimensions are supplied on every product listing and each product page should include an image of each piece worn on the body, however, if you require further imagery, please reach out to our team and we will happily supply this where possible. Please take care to ensure your full understanding of the scale prior to purchasing.
Repairs are available and are assessed by case. Depending on the case they may incur a fee. See Warranty page here.
Should a purchased piece require resizing, please contact firstname.lastname@example.org for instructions. Customers will be responsible for all postage and redelivery charges for resizing. Resizing fees may apply, this is quoted on a case by case basis depending on the piece. Please consult the sizing guide prior to ordering to ensure your order correctly, our customer care team are here to help you determine your accurate size prior to ordering, please reach out for assistance.
Natalie Marie pieces use predominantly natural stones. These vary in shade and colour. Stones shown in online images may not always exactly match the stone in every piece, as each stone is unique. This variation is expected and is not considered a fault.
All payments on nataliemariejewellery.com are processed via our secure payment gateway, payments can also be made via PayPal or Afterpay.
Your Personal Information
Any information provided by you is protected. We fully appreciate and respect the importance of privacy on the internet and will not share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose unsubscribe in our newsletter emails.