Natalie Marie Jewellery is entirely handmade and therefore there will always be some variations between pieces. These pieces are fine and delicate and should be handled and worn with care. Please see our Care Guide for more info on this. Normal wear and tear on jewellery items is not considered a fault.
If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact our studio team on email@example.com. The piece will be assessed in line with our warranty guidelines.
Repairs are available and are assessed by case. Depending on the case they may incur a fee.
Should a purchased piece require resizing, please contact firstname.lastname@example.org for instructions. Customers will be responsible for all postage and redelivery charges for resizing. Resizing fees will apply, this is quoted on a case by case basis depending on the piece. Please consult the sizing guide prior to ordering to ensure your order correctly.
Natalie Marie pieces use predominantly natural stones. These can naturally vary in shade and colour. Stones shown in online images may not always exactly match the stone in the jewellery piece purchased.
All Natalie Marie Jewellery pieces are hand made to order. This means that each piece is unique and made especially for you. Please consult each individual piece for specific turnaround times. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and avoid any disappointment. Every effort will be made to have your piece to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay.
Shipping and handling
Australian domestic orders are sent express via Australia Post. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au.
Natalie Marie Jewellery ships worldwide. International standard shipping is sent via Australia Post. These packages are registered and trackable, you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. International standard parcels can take anywhere between 3 and 10 working days to arrive.
International express shipping is via UPS. You will be contacted on dispatch of your order with a tracking number and details of how to track. Express international shipping takes between 2-3 days to USA and 3-5 days to Europe.
Please note that shipping time does not include production time.
Duties and taxes
Occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
All payments on nataliemariejewellery.com are processed via through our secure payment gateway, payments can also be made via PayPal if that is preferred.
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